PM-Annual-Gold
Annual Gold PM contract: 4 planned site visits, 8h/month remote support, 4h fault SLA, 15% spare-parts discount on all LUNA-supplied equipment.
Discuss this service →Sub-domain
ES5After-sales Technical Support
Categories (3)
What we offer
EmergencyResponse-24x7
24×7×365 emergency fault response: 2h remote VPN diagnosis, 24h on-site engineer, 48h air-freight spare parts globally.
Discuss this service →RetroUpgrade-Pro
Equipment retrofit service covering PLC upgrade, robot refurbishment, vision add-on and safety retrofit, <72h target downtime, 12-month post-retrofit warranty.
Discuss this service →How it works
1
Requirement Consultation
Share your production challenge — our engineers respond within 24h.
2
Solution Proposal
Tailored technical proposal with scope, timeline and deliverables.
3
Implementation
On-site or remote execution by certified LUNA engineers.
4
Acceptance & Support
Joint acceptance, documentation handover and ongoing support.
Need After-sales Technical Support?
This is a tailored engineering service — no off-the-shelf products or fixed pricing. Tell us about your production line and the LUNA engineering team will prepare a customized proposal and quotation.